FAQS

Return FAQs

Q1.  What is the return policy?

Returns must be made within 10 days of delivery date. Do not return any merchandise outside of the return window without contacting customer service.

***Please note that a restocking fee may apply***

Email Inquiries: pennysboutiquellc@gmail.com

We do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Please ship your exchange via a traceable signature-required service to ensure delivery and proper credit.

Unfortunately, at this time, return shipping costs are non-refundable.

Please allow a minimum of 10 days for us to receive and process your return. In most instances, your return will be processed much sooner. 

Q2.  Can I get something sent to me in exchange for my returned item so I don’t have to pay shipping again?

We do not offer Refunds or Exchanges. Store credit gift codes are issued for all returns. When your return is received and approved via Easy Return ,you will be issued a store credit gift code to return to the website and purchase item(s) of choice. Original shipping cost will be included in store credit gift code amount. Items often times sell out before we receive customer returns and for our records a new order would need to be made. 

Q3.  Which items are eligible for return?

Items must be unworn, unwashed, and have original tags attached.

Items must be free of stains, makeup, deodorant or wear.

All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Q3.  Which items are not eligible for return?

*Clearance items marked "Final Sale"

*All Promotion sales 50% or more off

*Accessories

 ITEMS STAMPED FINAL SALE NO RETURN/EXCHANGE WILL NOT BE ACCEPTED

Q5.  Where do I send my returns?

 

contact @pennysboutiquellc@gmail.com 

 

Q7.  Do you offer refunds, exchanges, or price adjustments?

Penny's Boutique doesn't offer any form of refunds, exchange or price adjustment. (If a promotional sale is going on during the time of your purchase but you do not use the promo code or you have computer glitches we cannot adjust the prices.)        

Q8.  I have a question, can you help me?

Email Inquiries: pennysboutiquellc@gmail.com

Please have your order/invoice number and/or name READY when emailing otherwise we cannot assist you until you have them.  

Q9.  I refused the package or there was an issue with my address; can I get a refund?

If your order was successfully shipped and you refused the item, or if USPS finds the address as "un-deliverable" we will not issue a refund. 

*If your package is refused you will be issued a store credit upon receipt of return package

*If your package has delivery issues and returned to our office, you will receive a phone call or email to pay for your package to be return to you( we recommend using a different address).

Q10. What if I receive a defective product?

Damaged or Defective Products

All Claims for damaged or defective products must be submitted via email: pennysboutiquellc@gmail.com within 7 days of delivery date.  Please include digital photos of the damage area. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. You will have 7 days from the delivery date to return your damaged product. 

Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.